AAH Heroes – Keri Ruff

“This is so easy as the commitment level in PENTA Wayne goes above and beyond and I am proud of it.  Kristy Madsen’s loyalty to her job and our patients cannot be put into words.  This storm we suffered brought a great deal of stress and emotions out.  Kristy lost the siding on her house, her deck crumbled, and her basement flooded in the first house her and her husband purchased less than a year ago.  Due to the high volume and expectations of our patients ( created by us of course), Kristy has had the phones forwarded to her personal line since Monday morning.  While dealing with personal damage and loss, no power, and the inability of getting out of her town safely, she insisted on taking calls for patients and this is continuing as I write.   Along with great customer service she is also at home busting out handwritten envelopes for our massive  retention work we are doing for the remainder of 2012.   Today I offered to take the phones and she refused to let me knowing I was out doing in homes for patients on trial.  She did not want me driving around and worrying about the phone.  Teamwork is the key to success and I can say that Kristy, without hesitation stepped up to the plate and the outcome had been amazing.


I have spoken to a number of patients who just purchased new hearing aids and have been waiting for delivery and the comment I received numerous times was how nice it was to actually speak to a person during such an unpredictable time. I would like to personally thank Kristy, as well as, support her and her husband, Eric, as much as I can during such a devastating event.


Just to add another emotional and sincere thank you from both Kristy and I to Joy, our buddies Shelley and Danielle, as well as, the entire AAH team and family.  What a great feeling to know that we have such a strong support system.  And way to go to all the AAH NE offices”. (Keri Ruff)

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