Every single provider and patient service coordinator in the North East is a hearing hero. I have never seen such an intensely dedicated group of professionals who are so committed to helping others hear. I want to thank each and every one of our Starkey HearCare team for their commitment and help this week. New Jersey, Connecticut, Philadelphia, Long Island, and Albany all helped prepare each of our offices for the hurricane- coming in early on Monday to make sure our electronics were off the floor and pushed to the middle of the rooms. Dawn VonBargen-Weiner in Long Island braved the roads to check on Islip and Rockville Center offices yesterday. Keri Ruff in New Jersey had the local sheriff drive her in to the Wayne office this morning to check on our office. Keri then braved the roads to make house calls for several of her new patients. Kristy Madsen in New Jersey was answering phones to help patients, even though her power was out. Peter Ryan in Philadelphia was up early driving through water logged roads to make sure all the Philadelphia offices were intact and ready to go for patients. Dan Baggott’s group in Albany stayed in their offices until they were forced to go home. Shannon Gibbons and her group was in each of the offices until the power went out and they were forced to go home- and they were right back in the offices first thing in the morning.
Many of our employees sustained personal hardships this week, including water damage to their homes and cars. Despite all of this, they put on a brave face and got back into the offices as soon as possible. It is clear that they believe in better hearing and the power of helping our patients.
Special thoughts and prayers go out to the Prezioso’s and Lisa Rossi in Long Island. They were hit especially hard by Sandy, had to evacuate their homes and watch their cars float away.