Telephone Use


For the average hearing aid wearer, the ability to use telephone effectively is a very important consideration.

One of the most common issues plaguing the hearing aid wearer is the feedback or whistling that can occur when the wearer attempts to use the telephone in a normal manner. Although some devices, like CICs or Canal aids, will work just fine by placing the handset near the ear, but not directly covering it. A slight tilt of the handset one way or the other may be all you need to stop the whistling.

If you’re active socially or still in the workplace, your Starkey HearCare Professional may have recommended the addition of a telecoil device to one of your hearing aids at the time of manufacture. If so, your Hearing Professional will inform you if one of the following optional systems is in place on your hearing aids.

  • Automatic Telephone Response Circuit
  • Automatic Telecoil Circuit
  • Manual Telecoil Switch

If your hearing aids are equipped with one of the telephone circuits listed above, your Hearing Professional will demonstrate it’s proper use during your hearing aid fitting appointment.

Activation of the telecoil typically overrides the hearing aid microphone to further exclude any extraneous background noise. Hearing instruments equipped with a manual telecoil allow you to switch your device into telephone mode when needed. Hold the phone normally for best performance.

The Automatic Telephone Response circuit or Automatic Telecoil Circuit are activated by placing the handset over the ear with the device, followed by moving the handset around until you hear the indicator tone. This will signal to you that the automatic telephone program is operational. After the call, your hearing aid will automatically switch back to normal function.

Note: If your hearing aid compatible telephone, doesn’t switch automatically to the telephone circuit, ask your hearing professional to provide you with a magnet to attach to your handset.