Dear Mr. Longtain,
You are to be complimented on the high quality of staff in your employ.
I am specifically referring to Jennifer Pound – audiologist extraordinaire.
I recently had occasion to visit your Pembroke Pines office with a problem concerning my hearing aids. Jennifer delivered on all the promises she made to me about remedying the situation.
Kindly thank her for the excellent service she provided to me.
P.S. A shout out to Jessica for patiently listening when I called.